User Manual
To start working with Biratex, you must first of all complete the following steps:
First step: Create a user account in Biratex with a valid email
Second step: perform the authentication process
- Before registering, be sure to read the rules and regulations page of Biratex site and if you agree with all its clauses; Proceed to register.
- You can refer to My Bags section to withdraw Rials and Cryptocurrencies.
- Mobile number registered in the name of the user
- Valid email
- Providing information and picture of national card
- Shaba Banki number
- Bank card number
- Identity photo with documents in hand
- Address and landline phone
*Note: It is mandatory to submit all the documents to use the services of Biratex.
According to the laws in the financial markets of the world as well as anti-money laundering laws, authentication with the documents provided by customers is required to prevent any possible abuse. In order to comply with these rules, Biratex receives the required documents mentioned in the previous case from you dear users.
These documents are taken only to ensure the security of transactions and to prevent the entry of money of illegal origin into the system, and under no circumstances will they be given to third parties without a judicial order. Also, using the best security solutions, these documents are protected against any attack and theft.
To upgrade to the user level in Biratex, you will need online authentication by submitting a photo according to the provided template. For this purpose, you must send a picture of your face while holding the documents.
The documents that you must have in hand when taking the picture are:
- National card
- Bank card
Important tips for preparing an authentication photo
1- National card
- Hold your national card in such a way that its details are clear and legible.
- If the user does not have a national card, the person can replace this option with a new birth certificate (birth certificate with photo and containing the national number) or a valid passport.
- Take one of the bank cards that you intend to deposit through and that you have registered in your profile. For convenience, you can paste it on the pledge sheet.
- You can cover important information such as expiry date and cvv2 with the label, but the name of the holder and the bank card number are clearly visible.
After completing and confirming the registration and authentication process, you can top up your user account for trading in Biratex. All you have to do is go to my bags section and charge your account.
"Obviously, after charging the user account, you can exchange that cryptocurrency by referring to the desired cryptocurrency market."
If you do not pay attention to the source and destination transfer network during the deposit and use the wrong network for transfer; It will not be possible to receive and charge the destination wallet. For example, if you enter the Ethereum wallet address to withdraw Ethereum from a wallet that supports the Binance China network; Your Biratex account will not be charged. On the other hand, the transferred Ethereum is not visible in your previous wallet either. Therefore, pay attention to the source and destination wallet network when depositing and withdrawing.
**Note: If this happens, contact Biratex support via chat. The backup will receive the necessary information from you and transfer it to the recovery department to be included in the recovery list. You need to be patient about this as this process may take a lot of time and there will be no exact time for recovery. Creating such a mechanism for each token is very time-consuming. The user is responsible for the wrong deposit and no complaints are accepted in this regard.
When withdrawing cryptocurrency, you may encounter one of the following errors:
Case 1: Your cryptocurrency withdrawal is limited. Refer to online support to solve the problem.
If you see this message, immediately go to the online support and send your message about the received error with the subject "viewing the message of the limit of currency" and raise the problem with the relevant support.
case 2: the withdrawal amount is less than the allowed limit.
If you receive this error, compare your withdrawal amount with the withdrawal minimums. In case of withdrawing a figure less than the minimum figure of cryptocurrency withdrawal, such an error is encountered and there is no need to refer to support.
- Fees are charged on both sides of the exchange.
- The fee is calculated as a percentage of the amount of requested property. For example, if as a seller, he wants to receive Rials against Bitcoin, the fee will be charged as a percentage of Rials, and vice versa, if as a buyer, he wants to buy Bitcoins with his Rials, the fee will be charged as a percentage of Bitcoins.
- When registering transactions through the Biratex system, the exact amount of the fee for that transaction will be displayed to you.
